Shipping policy

We are committed to delivering your order with care, speed, and reliability.

All orders are processed within 1–3 business days. Orders placed on weekends or holidays will be processed on the next business day.

Once your order has been shipped, you will receive a confirmation email with tracking information so you can monitor your delivery progress.

Shipping time
Estimated delivery times vary based on location:

Domestic Shipping: 3–7 business days
International Shipping: 7–14 business days

Please note that delivery times are estimates and may vary due to courier delays, customs processing, or unforeseen circumstances.

Shipping rates
Shipping costs are calculated at checkout based on your location and selected shipping method.

We may offer free shipping promotions on qualifying orders from time to time.

Order tracking
Once your order ships, you will receive a tracking number via email. Please allow up to 48 hours for tracking updates to appear after shipment.

Incorrect address
Please ensure that all shipping details are correct at checkout. We are not responsible for delays or lost packages caused by incorrect or incomplete addresses.

Shipping delays
While we aim to deliver within the estimated timeframe, delays may occur due to weather conditions, courier disruptions, customs clearance, or high-volume periods. We appreciate your patience in such situations.

Lost or stolen packages
If your tracking shows delivered but you have not received your package, please contact the courier first. If you still need assistance, you may contact us at hello@cheriesnails.com and we will do our best to help resolve the issue.